FAQ’s

Frequently Asked Questions

A list of our most frequent questions, listed to help you plan your experience.

From bookings to cancellations, kids, and payments — everything you need to know, answered simply.

What are the cancellation policies? ▶
You can cancel free of charge up to 72 hours before the start of the tour. After that, cancellations are non-refundable.
What are the booking policies? ▶
All bookings made online must be at least 48 hours before the tour. Last-minute bookings are subject to availability and possible via contact with us. Talk To Us
How can I contact you? ▶
You can reach us via email, Whatsapp, or Instagram as seen on the Talk To Us page in our website. We usually respond within 24 hours.
How many people can go on a tour? ▶
The recommend group number is up to 7. Private tours can be arranged for larger parties via contact. Talk To Us
What should I take with me? ▶
Comfortable shoes, water, sun protection, and a valid ID if you're visiting museums or monuments. A good adventuring mood will also come in handy!
Should I buy the tickets to the museums in advance? ▶
We highly recommend purchasing tickets in advance, especially during high season. Tickets for the museums are not acquired with us, you can get them at the respective museum website page.
Can kids go in the tours? ▶
Yes, our tours are family-friendly and suitable for children of all ages, unless otherwise noted. Note: The safety of children under the age of 7 is the responsibility of their parents, as it is not recommended for them to ride in such vehicles.
Do kids pay tours? ▶
Yes, all participants are required to pay for the tour, regardless of age.
What are the payment methods? ▶
We accept cash, credit cards, debit cards, and PayPal. Payments are processed securely through our booking system.
Are your vehicles safe? ▶
Absolutely. All our vehicles are regularly maintained and comply with the latest safety regulations.
Do online bookings have a fee? ▶
A 4.9% processing fee is applied to online payments to cover booking platform and payment system costs.

What You Need To Know

  • To ensure that your trip to Portugal goes smoothly, here are some important tips before your arrival:

Documentation and Visas

  • Check if you need a visa to enter Portugal. Citizens of the European Union, the US, Canada, Australia, and several other countries do not need a visa for short stays (up to 90 days). Always confirm the latest requirements with your country's embassy or consulate.

Currency

  • The official currency is the Euro (€). It is advisable to have some cash for small expenses, but most places accept credit and debit cards.

Language

  • The official language is Portuguese, but in most tourist areas and hotels you will find people who speak English and sometimes Spanish and French.

Climate and Clothing

  • Portugal has a Mediterranean climate, with hot summers and mild winters. Check the weather forecast before traveling and bring comfortable clothing appropriate for the season. Don't forget sunscreen and a light jacket for cooler evenings.

Electricity

  • The voltage is 230V and the outlets are type F (two round pins). If necessary, bring an adapter for your electronic devices.



Health

  • If you have travel insurance, check that it covers medical expenses in Portugal. For European Union citizens, the European Health Insurance Card (EHIC) is accepted in public health services.

  • Covid-19 and Other Restrictions

  • Before traveling, check the latest updates on entry restrictions, testing, or quarantines related to the pandemic to avoid surprises.

This information will help you prepare for your trip with peace of mind. If you need further assistance, the YourTuk team is always available to answer your questions!

Before Arriving in Portugal – What You Need to Know