Terms & Conditions

Terms & Conditions – YourTuk

  • The information available on this website is subject to change at any time without prior notice. We recommend that you visit our website regularly to check for any updates. Although we make every effort to keep the content up to date and accurate, we cannot guarantee its complete accuracy.

Reservations

  • Reservations can be made directly through our website, via WhatsApp, phone, email, or third-party platforms. When booking by email, please include all necessary information to expedite the process. Online reservations guarantee immediate confirmation. Reservations by phone or email may take up to one business day.

  • Although we accept reservations via platforms such as Airbnb, we recommend booking directly with us to get the best prices and avoid additional fees.

  • Groups can book private experiences on our website and via Instagram. For customized programs, please contact us at least 7 days in advance.

  • YourTuk reserves the right to adjust prices based on dynamic pricing models.

  • Some shared experiences require a minimum of two participants. If this number is not reached by the day before, we may continue the experience, or cancel or reschedule the activity.

Payments

  • YourTuk reserves the right to request 100% payment to secure the reservation. Payments can be made in cash, by bank transfer, or credit card (transaction fees may apply).

Cancellations and Changes

  • Reservations are confirmed after full payment (via online platforms, card, or transfer).

  • Cancellations up to 72 hours before the activity are refundable, except for a 3.5% processing fee.

  • Cancellations after this deadline are non-refundable.

  • Date changes are subject to availability and may incur additional costs.

  • In case of a no-show, the total amount of the reservation will be charged.

  • Illnesses or injuries are the responsibility of the customer. We recommend purchasing travel insurance.

Force Majeure

  • YourTuk is not responsible for cancellations due to causes beyond our control, including but not limited to: war, natural disasters, technical problems, government decisions, or other unforeseen circumstances.

Additional Information

  • We reserve the right to adjust prices in the event of exchange rate fluctuations or changes in supplier costs. Already confirmed reservations will not be affected.

  • By making a reservation, the customer automatically accepts all Terms & Conditions on this website.

Personal Belongings

  • YourTuk is not responsible for luggage or personal belongings during tours. A small backpack is allowed, and each participant is fully responsible for their belongings. If necessary, you can store some items in the lockers available in our store, subject to availability.

Minimum Age

  • Children under 16 must be accompanied by an adult. Children under 12 may have restrictions on participation, depending on the minimum height required. Please contact us for more information.

Participant Conduct

  • The safety and comfort of everyone is paramount. Any behavior that, in the opinion of our team, jeopardizes the experience may result in exclusion from the activity, without refund.

  • Respect between participants, guides, and visited properties is essential. For group bookings, the group leader is responsible for the conduct of all members.

Smoking

  • Smoking is prohibited inside our vehicles. During the experience, there will be breaks at appropriate locations for smoking. Participants who smoke inside the vehicles will be asked to leave, without refund.

Photographs and Video

  • By participating in our activities, you agree that you may be photographed or filmed. YourTuk may use this material for promotional purposes without additional consent. If you do not wish to appear, please let us know before the activity.

Pets

  • We love animals, but due to the nature of our experiences, it is not possible to bring them along.

Right of Admission

  • All reservations are subject to availability. YourTuk reserves the right to refuse or cancel reservations at its discretion.

Disclaimer

  • By participating in our activities, the customer acknowledges the inherent risks, such as falls, accidents, or physical exertion. They assume full responsibility for any injuries or damages and agree not to hold YourTuk liable for any losses or expenses incurred.

  • By booking, they agree to this disclaimer and authorize the provision of medical care, if necessary.

Applicable Law

  • This agreement is governed by Portuguese law. By accepting these terms, the customer agrees not to take legal action outside of Portugal, regardless of their country of residence.

For any questions or clarifications, please Contact Us